Refund Policy

  1. If the mail order testing services (perishable laboratory items/microbiological testing media) are cancelled after the kits have been shipped out or collected, a 50% refund will be applied to the unused kit, minus the shipping and handling fee. 
  2. All requests for such refund must be applied for within 7 days of the initial order. After 7 days, the entire cost of the test is non-refundable. 
  3. In the event that you open or use the testing plates, then no refund will be given for changes of mind.

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Head Office: Level 1, 459 Toorak Rd, Toorak, VIC, 3142 Lab: 7/4 Weddel Court, Laverton North VIC, 3026, Australia Mon-Fri 8am - 6pm 1300132350